Privacy Policy

Your privacy matters. This policy explains how CrochetCustom collects, uses, shares, and protects information when you visit our website or contact us for B2B manufacturing services.

Last updated: January 2026

Who We Are

CrochetCustom is the customer-facing manufacturing brand and website (“we”, “our”). CrochetCustom is operated by U-My Manufacturing, a China-based OEM/ODM manufacturer specializing in crochet and plush products for global brands and IP owners. Our services are B2B only (no retail sales).

Scope

This Privacy Policy applies to information collected through our website at crochetcustom.com, our forms, and business communications (email, messaging, meetings) related to OEM/ODM manufacturing projects.

Information We Collect

A) Business Inquiry & Project Information (B2B)

When you contact us or request a quote, we may collect:

  • Company name, business address, and contact details
  • Contact person name, job title, and business email/phone
  • Product specifications, target markets, packaging requirements, and order forecasts
  • IP-related materials you provide (e.g., character references, authorization documents), where applicable
  • Sampling feedback, QC standards, compliance/testing requirements (e.g., EN71/ASTM/CPSIA/UKCA support)

B) Communication Records

We may retain business communications (emails, meeting notes, project discussions, and technical files) to ensure continuity and accurate delivery during long-term manufacturing partnerships.

C) Website Usage & Device Data

Our website may collect standard technical and analytics information such as:

  • IP address (or approximate location derived from IP), browser type, device information, operating system
  • Pages viewed, referring pages, time spent, and on-site interactions
  • Cookies or similar technologies (see “Cookies & Tracking”)

D) Information You Choose to Provide

Any information you submit voluntarily (e.g., attachments, product briefs, specification sheets, messages) will be processed for the purpose you provided it.

How We Use Your Information

Manufacturing & Project Delivery

  • • Respond to inquiries and prepare quotations
  • • Product development, sampling, and technical alignment
  • • Production planning, quality control, and delivery coordination
  • • Compliance and testing coordination with labs (as required by project)

Business Operations & Website Improvement

  • • Contract, order, and account management
  • • Invoicing and payment processing (B2B)
  • • Security, fraud prevention, and risk management
  • • Site analytics and performance optimization
We do not use your information to make medical, credit, or employment decisions. We do not sell personal information.

Legal Bases for Processing (where applicable)

Depending on your location and applicable law (including GDPR), we process information under one or more of the following bases:

  • Contract / Pre-contract steps: to respond to inquiries and perform OEM/ODM services
  • Legitimate interests: to operate our business, maintain security, and improve services
  • Compliance with legal obligations: e.g., trade, tax, export, and regulatory requirements
  • Consent: where required for certain cookies/marketing communications

Cookies & Tracking

We use cookies and similar technologies to operate the website, improve performance, and understand usage. Cookie types may include:

Essential

Required for core site functionality, security, and session management.

Preferences

Remember your settings such as language or region (if enabled).

Analytics

Help us understand how pages are used so we can improve content and navigation.

You can typically control cookies through your browser settings. If we deploy a cookie consent banner, you can also manage preferences there.

Information Sharing and Disclosure

Service Providers

We may share limited information with trusted service providers who help us operate our website and business (e.g., hosting, analytics, email systems), under contractual confidentiality and security obligations.

Manufacturing & Production Partners

To fulfill OEM/ODM orders, we may share necessary production information with vetted manufacturing partners and artisan teams on a need-to-know basis. Partners are required to protect confidentiality and follow project specifications.

Compliance Testing & Logistics

We may share relevant information with third-party testing laboratories or logistics providers when required by project scope, destination market rules, or client request.

Legal Requirements

We may disclose information if required to comply with applicable law, regulation, legal process, or enforceable governmental request.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising purposes as a core business model.

Data Security and Retention

Security Measures

  • Access controls and role-based permissions
  • Security monitoring and operational controls
  • Secure transmission for web forms (HTTPS) and controlled file sharing for projects
  • Confidentiality obligations for staff and partners

No system is 100% secure; we apply commercially reasonable safeguards appropriate for B2B operations.

Retention

We retain information for as long as necessary to provide services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements.

  • • Inquiry and project communications: retained as needed for continuity and operational requirements
  • • Contract/order documents and compliance records: retained per applicable trade/tax/export requirements
  • • Website analytics: retained in line with tooling configurations and security needs

International Data Transfers

We operate in China and serve global clients. Your information may be processed and stored in China and other locations where our service providers operate. Where required, we implement appropriate safeguards for cross-border transfers (e.g., contractual protections and security controls).

GDPR Note (EEA/UK)

If you are located in the EEA or UK, you may have additional rights under GDPR/UK GDPR. We will take reasonable measures to support compliant data transfers and processing.

Your Rights and Choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, or portability of certain information. You may also object to some processing in certain circumstances.

Access

Request a copy of information we hold about your business inquiry

Correction

Update inaccurate or outdated contact details

Questions

Ask about our data practices and request support

To submit a request, please contact us using the details in the “Contact Information” section. We may need to verify your identity and your authority to act on behalf of a company.

Children’s Privacy

Our website and services are intended for business users. We do not knowingly collect personal information from children.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review the privacy policies of any third-party site you visit.

Contact Information

Privacy Inquiries

For questions about this policy or how information is handled for business inquiries and OEM/ODM projects, contact our operations team.

privacy@crochetcustom.com
Operations: China (U-My Manufacturing)

Business Note

CrochetCustom is a B2B manufacturing website and brand operated by U-My Manufacturing. We provide OEM/ODM services only.

Response time: typically 24–48 hours (business days)

For IP projects, we may request authorization documentation before proceeding

Compliance requirements are confirmed per product category and destination market

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or service offerings. We will update the “Last updated” date at the top of this page.

Your continued use of our website after updates indicates acceptance of the revised policy, where permitted by law.