Terms of Service

We provide B2B OEM/ODM manufacturing services for crochet and plush products and related programs, which may include:

• Product development: design support, prototyping, sampling, BOM alignment
• Manufacturing: finished crochet/plush products, hybrid constructions, multi-SKU programs
• DIY kit programs: private label kit assembly, packaging, inserts
• Quality & compliance support: QC documentation and coordination with third-party labs when required by the project
• Logistics coordination: shipment preparation and export documentation support per agreed Incoterms

Specific deliverables, timelines, pricing, and compliance obligations are defined in quotations, proforma invoices, purchase orders, order confirmations, and/or separate written agreements (“Project Documents”). If there is a conflict, the Project Documents control for that project.

Quotes: Quotations are valid for the period stated in the quote (or 30 days if not stated) and are subject to change if specifications, materials, compliance requirements, exchange rates, or freight conditions change.

Samples: For custom products, sampling is required prior to mass production. Sample fees, lead times, and revision rounds (if any) are set out in the Project Documents.

Sample Approval Standard: “Sample approval” confirms the agreed standard for mass production. For handmade or semi-handmade items, minor variation within the agreed tolerance is expected. Final acceptance standards must be written and measurable (dimensions, weight, stitch density, color tolerance, etc.).

Order Acceptance: An order becomes binding only after (i) we issue written order confirmation (or signed PI/contract) and (ii) we receive any required deposit/advance payment stated in the Project Documents.

Client IP: You are responsible for ensuring you have all necessary rights, licenses, and permissions for any IP you provide or request us to manufacture (including characters, logos, copyrighted works, and brand assets). You agree to indemnify and hold us harmless from claims arising from client-provided or client-directed IP.

Our Materials: The Site content, our documentation templates, and non-client-specific processes remain our property unless explicitly transferred in writing. Any transfer of design ownership, molds, tooling, patterns, or files must be agreed in writing.

Confidentiality: We treat non-public project information as confidential and expect the same from clients. If you require specific NDA terms, please execute an NDA before sharing sensitive materials.

Payment terms (deposit, milestones, balance) are stated in the Project Documents. Unless otherwise agreed:

• Deposits are required to schedule production and procure materials.
• Sample/prototyping fees are billed separately unless explicitly credited in writing.
• Late payments may pause production, shipment release, or document issuance until payment is received.

Pricing does not include bank fees, customs duties, taxes, or destination charges unless explicitly stated.

Orders may be cancelled only with written confirmation from us. If cancellation is approved, you remain responsible for costs incurred (including sampling, materials purchased, work-in-progress, and allocated capacity) as documented by us.

Any change after sample approval or after production starts (specs, artwork, packaging, quantity, timeline) may result in additional costs and timeline changes. Changes are effective only when confirmed in writing.

To the maximum extent permitted by law:

• Our total liability for any claim related to a project will not exceed the amount paid for the specific order giving rise to the claim.
• We are not liable for indirect, consequential, special, or punitive damages (including lost profits, lost sales, or business interruption).

Some jurisdictions do not allow certain limitations. In those jurisdictions, limitations apply to the fullest extent permitted by law.

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, labor disruptions, power/telecom outages, government actions, customs delays, material shortages, and carrier interruptions.

We may update these Terms from time to time. The “Last Updated” date indicates when changes were made. Continued use of the Site after updates indicates acceptance of the revised Terms, where permitted by law.